| About Us South Lakeland Mini Centre are dedicated to your total satisfaction. If you have any suggestions or comments please contact us using the information below. Our Contact details: South Lakeland Mini Centre Chapel Street Hindpool Road Barrow in Furness Cumbria LA14 2ND Phone: 01229 836638 Fax: 01229 871855 Email: sales (at) southlakesminis.co.uk VAT REG NO: GB 780328631 ------------------------------------------------------------------------------------------------------------------------ |
| Making A Purchase Making a purchase could not be easier at www.southlakesminis.co.uk. Just browse our website and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout or Basket Link' and you will be asked for your contact details and choice of shipping so we are able to complete your order. You will then be directed to our Secure Online Payments system SagePay which will process and charge your credit card immediately. After payment has been made you will be returned to www.southlakesminis.co.uk and a copy of your order will reamin on line. You will receive a confirmation email of your order and subsequent updates. We accept most credit and debit card payments which are processed live online by the UK's number 1 online payments - SagePay. We employ superior fraud detection systems including Verified by Visa, Mastercard Securecode. This is for both our and your protection during the payment process. If you have any questions or concerns about any part of the ordering or payment process, please do not hesitate to contact us. ----------------------------------------------------------------------------------------------------------------------- Cancelling an Order - before it has been shipped If you would like to cancel an order before it has been shipped, please contact us by email or telephone to get cancel your order. Cancelling an Order - after it has been shipped If you would like to cancel an order after it has been shipped, please follow our returns policy detailed below. |
| Shipping And Handling When you have completed your order, you are given a choice of shipping methods relevant for the selection of goods in your shipping basket. This will range from Post to Next Day Air Delivery. Please allow upto 48 hours to process your order - for example if you place an order at 7pm on Friday we will not process the order until 9am Monday morning. ------------------------------------------------------------------------------------------------------------------------ Posting Glass : Although we take great care in packaging glass (windscreens/headlamps etc), we cannot offer any insurance. Therefore it is at the customers own risk that they purchase glass by mail order. Please note there will be an extra delivery charge for posting windscreens. ------------------------------------------------------------------------------------------------------------------------ Worldwide Service: We specialise in supplying your every need, regardless of where you live. Due to the high volume of orders that we despatch every day, we have been able to negotiate extremely competitive rates with major carriers including all airmail, road and air shipping services. All prices quoted are at cost to us. Prices include packaging and sundries. ------------------------------------------------------------------------------------------------------------------------ |
| Delivery Schedule Please allow upto 48 hours to process your order. Orders are shipped by your choice of shipping agent at checkout and we use the following shipping agents: * Royal Mail First Class Signed For (upto 500g) * UPS UK and Worldwide * All parcels are shipped with a tracking/shipping number and require a signature upon delivery. This is for both your and our security. ------------------------------------------------------------------------------------------------------------------------ |
| Back Orders If your item is not in stock, we will inform you and give any options that are available to you. Alternatively if the item has become permanently out of stock we will refund your payment within 24 hours during normal weekday operations. ------------------------------------------------------------------------------------------------------------------------ |
| Tax Charges We currently show prices including AND ecluding VAT on the individual product pages. Where a price does not state "excluding vat" or "including vat" please presume that the price indicated does not include vat. This may occur on the category pages. VAT is charged on all UK and European orders and is shown in the basket when you place your order. Countries outide of the European Union do not pay VAT and this is also reflected in your basket. If you area VAT registered business in the EU then please contact us and we can process your order manually. We will be introducing a traders only login process shortly. ------------------------------------------------------------------------------------------------------------------------ |
| Credit Card Security When an order is placed on our website and you have entered your address and agreed to our terms and conditions, you are then forwarded to the Sagepay secure online payments page which will take and process your payment immediately. Sagepay is the UK industry leading online payments company (formerly known as Protx). Our Sagepay payment gateway uses the latest fraud technology and is 100% secure. If you are unsure of the secure URL you should be seeing at checkout, it should start with https://live.sagepay.com/..... You should see the golden padlock and a valid Verisign security certificate. Sagepay also uses the Verified by Visa, MasterCard Securecode and The 3rd Man fraud detection system for both your and our security. We recommend you use these technologies when prompted for your own security and piece of mind. When paying through Sagepay online payment system, your card will be charged immediately for the amount agreed to on the order. Please note; we do not or cannot see any of your card details as this is all handled by Sagepay on our behalf. If you have any security questions or comments, please do not hesitate to contact us ------------------------------------------------------------------------------------------------------------------------ |
| Guarantee Our aim is total customer satisfaction. We provide quality genuine parts at competitive prices. Commitment to customer care. Customer care, we believe is the key to success. Our business with up to 20 years experience is based on traditional values, such as Quality, Reliability, Service and Value for Money. That's why we offer the highest levels of personal service, easy ordering, next day deliveries and no quibble guarantees. We do not measure our success purely by profit, but by the increasing number of returning customers. ------------------------------------------------------------------------------------------------------------------------ Our Guarantee We want you to be totally satisfied with every purchase. If you return an item in it's original and unused condition, along with the wrapping and receipt to our store within 14 days of purchase, we will exchange it or offer a full refund (please note that this does not include shipping costs.) If a product develops a manufacturing fault within 30 days, we will offer the same refund or exchange policy as above. If a product develops a manufacturing fault after 30 days, and within the manufacturer's guarantee period, a new product will be sent out immediately and charged for. A refund will be issued once the faulty product has been returned to ourselves and assessed. In certain circumstances the manufacturer could require to inspect the product before a refund is issued. ------------------------------------------------------------------------------------------------------------------------ |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01229 836638(International +44 1229 836638) or fax us on 01229 871855 or write to us at: South Lakeland Mini Centre Chapel Street Hindpool Road Barrow in Furness Cumbria LA14 2ND Email: sales@southlakesminis.co.uk ------------------------------------------------------------------------------------------------------------------------ |
| Privacy Policy and Cookies Privacy Policy of www.southlakesminis.co.uk South Lakeland Mini Centre do not disclose customers / buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes The cookies that this site uses when you use it to order product from it are listed here:
This Privacy Policy is applicable to this Site only. When leaving this Site, please read the privacy policy applicable to the site you are visiting. If you do not agree with this Privacy Policy, please do not use this Site. By accessing and using this Site, you hereby agree to the terms of this Privacy Policy. Non-Personal Information Collected Automatically South Lakes Minis is committed to the protection of the privacy of its web site visitors. Please note that we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-parties, but these statistics will include no personally identifying information. Personal Information In order to respond to your questions, fulfill your requests or manage interactive customer programs, it may be necessary to ask for personal information such as your name, address, e-mail address and telephone number. We may use this information to respond to your requests, or to contact you via mail, e-mail or phone to inform you of new products, services or promotions we may offer. If you place an order for a product, request a service or submit content to this site, we may need to contact you for additional information required to process or fulfill your order and/or request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order, fulfill your requests or manage interactive customer programs. You also hereby grant to South Lakes Minis the right to exchange any information provided by you between South Lakes Minis affiliates for the purposes mentioned before. In addition to the personal information that you may provide us, this Site may use technology that lets us collect certain technical information like your Internet protocol address, your computer's operating system, your browser type, traffic patterns and the address of any referring Web sites. Security Please note that while there are always risks associated with providing personal data, whether in person, by phone or over the Internet, and no system of technology is completely safe, "tamper" or "hacker- proof", South Lakes Minis has endeavoured to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your personal information. For example, we use encryption technology when collecting or transferring sensitive data such as credit card information. Accuracy of collected data South Lakes Minis will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by South Lakes Minis in connection with the operation of this Site. Visitor identification From time to time, information may be placed on your computer to allow us to identify you. This information is commonly known as "cookies". By showing how and when our visitors use this Site, this information can help us to continue to improve our Site. We will only use cookies to view information on your hard drive that was put there by a cookie from this Site. The use of cookies is an industry standard and many web sites use them. Cookies are stored on your computer and not on this Site. If you do not wish to receive cookies, or want to be notified of when they are placed, you may set your web browser to do so, if your browser so permits. A breakdown of the cookies used is:
Minors No information may be submitted to South Lakes Minis by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this Site without such consent, unless permitted by applicable legislation. Changes We may change this Privacy Policy, or change, modify or withdraw access to this Site, or the content of these pages at any time with or without notice. ------------------------------------------------------------------------------------------------------------------------ |
| Returns Policy Returns & Shortages If parts are to be returned to us, you must first obtain a Returns Authorisation form our Returns Department. We cannot accept any returns which have not been previously authorised. Refunds will be processed within 30 days of receipt of the returned goods. PLEASE NOTE all shortages/damaged/or other discrepencies with your order must be reported within 24 hours of taking delivery of your order. Goods which prove unsuitable may be returned for a refund, credit note or exchange if they are returned to ourselves within 7 days of receipt. Subject to the following conditions: Items are returned carriage paid Items received are in a re-saleable condition Items should be returned unused in their original condition in order to secure a refund Items are returned complete with all packaging in good condition. (We reserve the right to charge for replacement packaging when the original has been damaged or defaced.) Items returned after 7 days from receipt may be subject to a 20% restocking fee. (This does not affect you statutory rights) We cannot accept any items which have been specially ordered for you or manufactured to your specification for return. All returns are to be accompanied by the senders name and address, order number and reason for return. Remember, the information you provide will help us to help you. We cannot accept responsibility for returned parcels which are undelivered or lost, please keep your proof of postage, as it may be required in the event of a claim with our couriers. South Lakes Minis are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts. Old units returned for a surcharge refund, must be returned within 30 days months of purchase in a clean and serviceable condition. Returned surcharge units that are not serviceable will not be refunded. Do not place your order if you are not willing to accept the above conditions. ------------------------------------------------------------------------------------------------------------------------ Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
